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Downtime

Service Disruption

Jun 10, 2025 at 8:00am UTC
Affected services
Main Application
Learner Application
Messenger Application
Background Jobs
UK - Main
UK - Learner
UK - Comms
Background Jobs

Resolved
Jun 10, 2025 at 5:30pm UTC

All app services are currently available. We continue to monitor the situation.

Updated
Jun 10, 2025 at 2:50pm UTC

Salesforce and Heroku have implemented fixes to their infrastructure that have alleviated some of the issues. However, issues still remain so we are continuing to monitor and working to get all our services back online. We'll provide another update ASAP.

Created
Jun 10, 2025 at 8:00am UTC

Our hosting partner, Salesforce Heroku, is currently experiencing a major infrastructure issue across multiple Salesforce services. This widespread incident is impacting many businesses globally — not just ours. There have been intermittent outages throughout the day however the issue has unfortunately worsened this evening, and impact is now being seen more broadly across the platform.

This is an external incident beyond our systems. We are actively monitoring the situation and are in contact with Heroku. We’ll continue to provide updates as we learn more.